technological solutions

IGM WEB manages the development, adherence and maintenance of the integration between customers and suppliers and the central booking office.

On one side, hotels can manage their room inventory and their rates using our API XML, connecting through a Channel Manager. In turn, the agencies use our Web Service to make real-time queries regarding information about hotels integrated into our system. In this way, they have access to hotels availability and prices. Agencies can also make bookings or cancel them.

All of this is processed thanks to a high-performance platform that has been prepared to process millions of requests on a daily basis, respecting an SLA and ensuring a quick response time.

One of the goals of IGM Web is to develop internal management software for Grupo Hotusa, among which the Intranet and CRM stand out.

The Intranet is one of the internal projects with the most functions. The software integrates and processes back-office information from the difference companies in the group using relational databases and NOSQL. All access to the information is handled through roles and permissions depending on the company and the department to which the users belong.

Neo CRM is the software that handles interactions with the group’s customers. The CRM includes the tools needed for salespeople and managers at agencies and hotels to carry out their daily work.